Refund policy
Return Policy
Returns We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in its original condition, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at hello@ondo-studio.com with your order number and reason for return. We'll provide return shipping instructions. Please note that items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer.
Items Not Eligible for Return The following items cannot be returned:
- Items that have been opened, used, or removed from original packaging
- Items showing signs of use or damage
- Items missing original packaging or materials
- Perishable goods, custom/personalized items, and personal care products
- Hazardous materials or flammable liquids
- Sale items and gift cards
Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days at hello@ondo-studio.com. We'll resolve the issue at no cost to you.
Exchanges To exchange an item, return your original item first. Once the return is accepted, place a new order for the item you want.
Refunds Once we receive and inspect your return, we'll notify you of the refund decision. If approved, your refund will be processed within 7–10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at hello@ondo-studio.com.