Frequently asked questions
What is the return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. To initiate a return, contact us at hello@ondo-studio.com and we will guide you through the process.
How much does shipping cost?
Standard shipping within Canada is $10 CAD. Orders over $100 ship free. Your shipping total is always shown at checkout before payment.
When will my order arrive?
Orders are processed within 1–3 business days. Once shipped, you will receive a tracking email. Delivery within Canada typically takes 3–7 business days.
Where are your products from?
Ondo curates products from independent makers and studios, primarily from Korea. Each brand is selected for its material quality, craftsmanship, and design.
How can I get in touch?
Email us at hello@ondo-studio.com. We respond within 1–2 business days.